Terms & Conditions
cb99 Platform Rules & User Agreement

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and cb99 ("the Platform", "we", "us", "our") governing your access to and use of the cb99 website at cb99.io and all associated services, including but not limited to casino games, sports betting markets, payment services, and customer support.

By registering an account, logging into an existing account, depositing funds, placing a bet, or otherwise accessing or using any feature of cb99, you confirm that:

• You have read these Terms & Conditions in their entirety;
• You understand and accept all provisions contained herein;
• You agree to be bound by these Terms as a condition of your use of the platform;
• You have the legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.

If you do not accept these Terms in full, you must immediately cease using the cb99 platform and close any account you have registered. Continued use of the platform following any update to these Terms constitutes your acceptance of the revised version.

Access to and use of the cb99 platform is subject to the following eligibility requirements, which must be satisfied at all times:

2.1 Age Requirement

You must be at least 21 years of age to register an account or use any service offered by cb99. This minimum age requirement is strictly enforced. cb99 will request age verification documentation during or after registration and reserves the right to suspend any account where the age of the account holder cannot be confirmed. Any winnings accrued on an account later found to belong to a person under 21 years of age will be forfeited and the account permanently closed.

2.2 Geographical Eligibility

cb99 is designed and operated for players in Bangladesh. You are responsible for ensuring that accessing and using online gambling services is lawful in your specific location at the time of use. cb99 makes no representation that the platform is appropriate or available in jurisdictions outside Bangladesh.

2.3 One Account Per Person

Each individual may hold only one cb99 account. Duplicate accounts — whether registered under the same name, address, email address, mobile number, payment method, or device — are strictly prohibited. If duplicate accounts are detected, cb99 reserves the right to close all associated accounts, forfeit any pending balances, and withhold any bonus awards credited to those accounts.

2.4 Legal Capacity

You confirm that you are not acting on behalf of another person and that you are registering and using your cb99 account in your own name and for your own personal entertainment. You confirm that you are not a compulsive or problem gambler and that no court order or self-exclusion agreement currently bars you from participating in gambling activities.

To access the full range of cb99 services, you must register a personal account. The registration process requires you to provide accurate, current and complete information including your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and a valid email address.

3.1 Accuracy of Information

You are obligated to ensure that all information provided during registration and at any subsequent point remains accurate and up to date. If any of your registered details change — including your mobile number, email address, or payment account details — you must update your cb99 profile promptly. cb99 is not liable for any issues arising from outdated or inaccurate account information provided by you.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any other person. Any activity conducted through your account is your responsibility, whether or not it was authorised by you. If you suspect unauthorised access to your account, you must notify cb99 support immediately via live chat at [email protected].

3.3 Account Verification (KYC)

cb99 applies a Know Your Customer (KYC) verification process in accordance with responsible gaming and platform integrity standards. You may be required to submit one or more of the following documents:

• A government-issued photo identity document (National ID card, passport, or driving licence);
• Proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days);
• Proof of ownership of the payment method used for deposits (e.g., screenshot of bKash or Nagad account in your registered name).

cb99 reserves the right to withhold withdrawals until KYC verification is completed to its satisfaction. Accounts that fail to complete verification within a reasonable timeframe may be suspended.

All financial transactions on cb99 are conducted in Bangladeshi Taka (BDT). cb99 does not charge currency conversion fees. The following payment methods are currently supported:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, and other participating Bangladeshi banks

4.1 Deposit Conditions

Minimum and maximum deposit amounts are displayed within your cb99 account dashboard at the time of initiating a transaction. Deposits must originate from a payment account registered in your own name. cb99 does not accept deposits from third-party payment sources. Deposits made from unverified or third-party sources will be returned and the relevant account flagged for review.

4.2 Withdrawal Conditions

Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to availability. Before a withdrawal is approved, cb99 may require completion of KYC verification and confirmation that all applicable wagering requirements have been met. Withdrawals of bonus-derived winnings are subject to the bonus terms applicable at the time the bonus was credited.

4.3 Processing Times

cb99 aims to process withdrawal requests promptly. Actual processing times may vary depending on the payment method selected and the outcome of any verification checks required. cb99 is not responsible for delays caused by third-party payment processors, banking systems, or mobile financial service providers.

4.4 Transaction Limits

cb99 reserves the right to impose minimum and maximum transaction limits at any time. Limits may vary by payment method and account verification status. Players who have completed full KYC verification may qualify for higher transaction limits at cb99's discretion.

cb99 may offer bonuses, free bets, free spins, cashback offers, seasonal promotions, and other incentives to registered players from time to time. All bonus offers are subject to the specific terms communicated at the time of the offer, as well as the general bonus conditions set out in this section.

5.1 Wagering Requirements

All bonuses credited to your cb99 account are subject to wagering requirements unless explicitly stated otherwise. The wagering requirement specifies the number of times the bonus amount (and in some cases the deposit amount) must be wagered before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier will be stated clearly in the promotion details at the time the bonus is offered.

5.2 Bonus Eligibility

Bonuses are available to eligible registered accounts only. cb99 reserves the right to exclude specific accounts from bonus eligibility at its discretion, including accounts that have previously abused bonus offers, accounts under investigation, or accounts that have not completed KYC verification.

5.3 Bonus Abuse

cb99 employs detection systems to identify bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, using betting patterns designed to exploit wagering requirements without genuine gameplay, arbitrage betting across bonuses, or any other strategy determined by cb99 to be contrary to the spirit of the promotion. If bonus abuse is detected, cb99 reserves the right to void the bonus, confiscate derived winnings, and suspend or permanently close the associated account.

5.4 Expiry

Bonus funds and free spins expire if not used or wagered within the timeframe specified in the promotion terms. Expired bonuses are automatically removed from your account balance and cannot be reinstated. It is your responsibility to review and act on bonus offers within their stated validity period.

cb99 is committed to providing a fair and transparent gaming environment for all players. All casino games available on the cb99 platform — including slots, live dealer tables, crash games, and table games — are supplied by internationally certified third-party game providers. Game outcomes are determined by independently audited Random Number Generators (RNG) operated by the respective game studios.

6.1 Game Rules

Each game available on cb99 has its own set of rules, return-to-player (RTP) percentages, and paytable information. You are responsible for reviewing the rules of each game before placing real-money bets. cb99 provides access to game rules within each game's interface. Ignorance of game rules does not constitute grounds for a refund or dispute.

6.2 Technical Malfunctions

In the event of a technical malfunction, server interruption, or game error that affects the outcome of a game round, cb99 reserves the right to void the affected game round and return the wagered amount to the player's account balance. cb99 is not liable for any losses arising from technical failures outside its direct control, including failures in third-party game software.

6.3 Sports Betting

Sports betting markets — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers bilateral series) and other sports — are subject to additional sports betting terms and conditions. Bets are settled in accordance with the official result of the relevant sporting event as confirmed by the recognised governing body. cb99 reserves the right to void bets placed on events where the result is determined to be irregular or subject to manipulation.

6.4 Collusion and Match Fixing

Collusion between players, the use of automated betting software (bots), and any form of match or event manipulation are strictly prohibited. cb99 actively monitors betting activity for patterns indicative of such behaviour. Accounts found to be engaged in collusion, use of bots, or match-fixing-related activity will be permanently suspended and any outstanding balances forfeited.

cb99 takes its responsibility toward player welfare seriously. Gambling is intended to be a form of entertainment, not a means of generating income. cb99 encourages all players to gamble within their means and to make use of the responsible gaming tools available within their account.

7.1 Available Tools

Registered cb99 players may access the following responsible gaming features from within their account dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit.
• Session Reminders: Receive periodic notifications during extended play sessions.
• Self-Exclusion: Request a temporary or permanent exclusion from all cb99 services. During a self-exclusion period, your account will be locked and no deposits will be accepted.
• Reality Checks: Set timed prompts that remind you of your session duration and net wagering activity.

7.2 Seeking Help

If you believe that gambling is negatively affecting your life or the lives of people around you, we encourage you to contact cb99 support immediately via live chat at [email protected]. Our 24/7 support team can assist you in activating self-exclusion tools and can provide guidance on external support resources. For full details on responsible gaming at cb99, please visit our Responsible Gaming page.

The following actions are strictly prohibited on the cb99 platform and will result in immediate account suspension and, where warranted, reporting to relevant authorities:

• Registering more than one account, or registering an account on behalf of another person;
• Providing false, incomplete, or misleading information during registration or KYC verification;
• Using automated software, scripts, bots, or artificial intelligence tools to interact with the platform;
• Exploiting software bugs, game errors, or pricing anomalies for financial gain;
• Engaging in money laundering or using the platform to process funds of illegal origin;
• Attempting to reverse-engineer, decompile, or tamper with any part of the cb99 platform;
• Harassing, threatening, or abusing cb99 staff or other players via any communication channel;
• Using a VPN or proxy service to circumvent geographical restrictions or disguise your true location;
• Sharing, selling, or transferring your cb99 account to another individual.

cb99 reserves the right to take whatever action it deems appropriate in response to prohibited conduct, including but not limited to the immediate suspension of the account, forfeiture of account balance, and legal action where applicable.

All content on the cb99 platform — including but not limited to the cb99 name and logo, website design, graphics, text, software, game interfaces, promotional materials, and any other materials — is the intellectual property of cb99 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the cb99 platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any part of the cb99 platform;
• Use the cb99 brand name, logo, or trademarks without prior written consent;
• Create derivative works based on cb99 content;
• Use cb99 content for any commercial purpose.

Any unauthorised use of cb99's intellectual property may result in legal action. If you believe any content on the cb99 platform infringes your intellectual property rights, please contact us at [email protected].

To the fullest extent permitted by applicable law, cb99 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the cb99 platform, including but not limited to:

• Gambling losses incurred through normal use of the platform;
• Loss of data, account access, or account balance resulting from events outside cb99's reasonable control;
• Interruptions to service caused by third-party infrastructure, internet connectivity, or force majeure events;
• Errors in third-party game software or odds data provided by sports data partners;
• Delays in payment processing caused by mobile financial service providers or banking institutions.

cb99's total aggregate liability to any player in connection with any claim arising under these Terms shall not exceed the total value of funds held in that player's cb99 account at the time the claim arises. cb99 does not exclude liability for fraud, death, or personal injury caused by its negligence, or any other liability that cannot be excluded by law.

cb99 collects and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By accepting these Terms, you also confirm your acceptance of the cb99 Privacy Policy. The Privacy Policy explains in detail what data we collect, how we use it, how long we retain it, and your rights regarding your personal information.

In summary, cb99 collects personal data for the purposes of account registration, identity verification (KYC), payment processing, fraud prevention, regulatory compliance, and improving the player experience on the platform. cb99 does not sell personal data to third parties. Data is shared only with trusted service providers who are contractually obligated to handle it in accordance with applicable data protection standards.

All data transmitted between your device and the cb99 platform is protected by 256-bit SSL encryption. For full details, please review the cb99 Privacy Policy.

cb99 reserves the right to amend, update, or replace these Terms & Conditions at any time and at its sole discretion. When material changes are made, cb99 will notify registered players by email or via a prominent notice on the platform. The updated Terms will become effective on the date specified in the notice.

It is your responsibility to review these Terms periodically. Your continued use of the cb99 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the platform and may request account closure by contacting support.

Either party may terminate the account relationship at any time and for any reason, subject to the following conditions:

13.1 Closure by You

You may request closure of your cb99 account at any time by contacting the support team via live chat. Before closing your account, you should withdraw any remaining real-money balance. cb99 will process your withdrawal request in accordance with its standard payment procedures prior to confirming account closure. Bonus balances that have not met applicable wagering requirements will be forfeited upon account closure.

13.2 Closure by cb99

cb99 reserves the right to suspend, restrict, or permanently close any account at its discretion, including but not limited to cases where: the player is found to be underage; prohibited conduct is detected; the account has been inactive for an extended period; KYC verification cannot be completed; or cb99 determines that maintaining the account poses a risk to the integrity of the platform. In cases of account closure due to prohibited conduct, cb99 reserves the right to forfeit any remaining balance.

If you have any questions about these Terms & Conditions, or if you wish to raise a formal complaint or dispute regarding your account, a transaction, or any game outcome, please contact the cb99 support team in the first instance:

• Live Chat: Available 24/7 via the cb99 platform, Bangladesh Standard Time (UTC+6)
• Email: [email protected] (plain text — not a clickable link)

cb99 commits to acknowledging all formal complaints within 24 hours and to resolving them within a reasonable timeframe. Where a complaint cannot be resolved through direct communication with the support team, it may be escalated to cb99's internal disputes resolution process. cb99 will communicate the outcome of any formal dispute in writing via email.

These Terms & Conditions are governed by and construed in accordance with the principles of fair dealing and platform integrity as applied by cb99 in its operations serving the Bangladesh market. By using cb99, you agree that any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the dispute resolution processes established by cb99.