Play Smart.
Responsible Gaming at cb99

At cb99, responsible gaming is not an afterthought — it is a fundamental part of how we operate. We believe that every player in Bangladesh deserves access to a platform that is not only entertaining but also genuinely safe. Our responsible gaming framework is woven into every aspect of the cb99 experience, from account registration through to day-to-day gameplay and financial transactions.

Gambling is a legal form of adult entertainment, and the vast majority of cb99 players engage with the platform in a balanced, recreational way. However, we recognise that for a small number of people, gambling can become problematic. Our responsibility is to make sure that every player has access to clear information, practical tools, and compassionate support before a problem develops — or at the earliest possible stage if one does arise.

cb99 employs a proactive approach to player protection. This means we monitor gameplay patterns for indicators of potential harm, provide easy access to self-help tools directly through the platform, and ensure our support team is trained to handle responsible gaming enquiries with sensitivity and care. All support communications are handled in English to serve our Bangladesh-based player base as clearly as possible.

We also operate strict policies around marketing communications: we will never send promotional emails or bonus offers to any player who has activated a time-out period or who is subject to a self-exclusion. Responsible gaming at cb99 means we put the player's long-term wellbeing above short-term commercial considerations, every time.

cb99 operates an absolute minimum age requirement of 21 years for all players. This requirement applies to every service offered on the platform without exception, including casino games, sports betting, live dealer tables, and promotional participation. No player under the age of 21 may register, deposit, bet, or receive winnings on cb99 under any circumstances.

Age verification is a mandatory step in the account registration process. All players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — before their account can be fully activated. cb99 reserves the right to request additional proof of age at any point during a player's account lifetime.

Where a player's age cannot be verified to cb99's satisfaction, the account will be suspended and all funds held in that account will be frozen pending resolution. If a player is found to be under 21, the account will be permanently closed and any winnings will be forfeited in accordance with our Terms & Conditions.

cb99 provides a comprehensive suite of responsible gaming tools that every registered player can access and activate at any time. These tools are designed to give you meaningful control over your gambling activity so that you can always play within your personal limits.

How to Activate These Tools

All responsible gaming tools can be activated by contacting the cb99 support team directly via live chat or by emailing [email protected]. State clearly which tool you wish to activate and the parameters you require (e.g., a daily deposit limit of ৳2,000 or a 7-day time-out). Our support team will confirm activation within minutes, and the tool takes effect immediately.

Requests to increase a limit (e.g., raising a deposit cap) or to shorten a self-exclusion period are subject to a mandatory cooling-off period of at least 7 days before the change takes effect. This built-in delay is intentional — it gives you time to reflect on whether the change is in your best interests. Requests to reduce a limit or extend an exclusion take effect immediately without any waiting period.

Problem gambling can develop gradually and is not always obvious at first. Being aware of the warning signs — both in yourself and in people close to you — is the first and most important step toward getting help. cb99 encourages all players to review the following indicators honestly and regularly.

If you recognise one or more of these signs in yourself, please do not wait for the situation to worsen. Contact the cb99 support team or activate a time-out or self-exclusion immediately. You can also find guidance on our FAQ page and through the resources listed in the Support section below.

Self-exclusion is the most comprehensive responsible gaming tool available on the cb99 platform. When you request a self-exclusion, your account is fully suspended for the duration you specify, and you will be unable to log in, deposit, or place bets. All pending bonuses and promotional offers will be voided for the exclusion period.

Available Exclusion Periods

• Short-term time-out: 24 hours, 48 hours, 7 days, or 30 days — suitable for players who feel they need a temporary break.
• Medium-term exclusion: 3 months or 6 months — suitable for players who feel their gambling has become problematic and want a structured pause.
• Long-term exclusion: 1 year or 2 years — suitable for players who have identified a serious problem and want a significant period away from the platform.
• Permanent exclusion: Indefinite closure of the account with no automatic reactivation — suitable for players who wish to stop gambling entirely and permanently on cb99.

What Happens During Self-Exclusion

• Your cb99 account is suspended immediately upon confirmation of the exclusion request.
• All marketing communications, bonus notifications, and promotional emails are stopped for the full exclusion period.
• Any available account balance at the time of exclusion can be withdrawn — please contact support to arrange this.
• cb99 will make all reasonable efforts to ensure you cannot register a new account during the exclusion period.

Requesting Self-Exclusion

To request a self-exclusion, contact the cb99 support team via live chat on the platform or email [email protected]. Please state your registered username, the type of exclusion you require, and the duration. Self-exclusion requests are processed immediately and take effect within minutes of confirmation.

Responsible gaming is not only a personal matter — it also involves protecting the people in your household and community, particularly children and young people under the age of 21. cb99 encourages all players to take practical steps to prevent underage or unwanted access to the platform.

Protecting Minors

If you share a device, tablet, or computer with anyone under the age of 21, we strongly recommend the following:

• Use a unique, strong password for your cb99 account that is not stored or saved on shared devices.
• Always log out of your cb99 account when you finish a session, especially on shared or family devices.
• Consider using parental control software on devices accessible to minors — tools such as Net Nanny, Qustodio, or built-in operating system parental controls can restrict access to gambling websites.
• Never share your cb99 login credentials with anyone, including family members or friends.

Concerned About Someone Else?

If you are worried that a family member, partner, or friend may be experiencing problem gambling, the most helpful thing you can do is to encourage them to seek support without judgement. Avoid shaming or criticising — problem gambling is a recognised condition, not a character flaw. Encourage them to speak with a professional counsellor or to contact the cb99 support team directly.

If you believe someone else is misusing your payment methods (bKash, Nagad, Rocket, or bank accounts) to fund gambling on cb99 without your knowledge, contact our support team immediately at [email protected]. We will investigate and take appropriate action as a matter of urgency.

If you feel that gambling is negatively affecting your life, your relationships, or your finances, help is available. cb99 provides direct support and also encourages players to seek professional guidance through specialist organisations. All support at cb99 is provided in English to serve our Bangladesh player base clearly and effectively.

Professional Guidance

For players who feel they need to speak with a professional counsellor or access specialist gambling support services, we recommend seeking out mental health and counselling resources available in Bangladesh. Professional counselling services operating from Dhaka, Chittagong, Sylhet, and other major cities may be able to provide in-person or telephone-based support for behavioural health concerns including problem gambling.

Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh are encouraged to contact local mental health services or hospital counselling departments if they require structured support. The cb99 support team can provide signposting advice on request.

Tips for Healthy Gambling Habits

• Set a budget before you start: Decide how much you are comfortable spending and treat it as the cost of entertainment — not an investment.
• Only gamble with disposable income: Never use money earmarked for rent, bills, food, or family expenses to fund gambling.
• Take regular breaks: Use session time limit reminders and step away from the platform at regular intervals.
• Balance gambling with other activities: Make sure gambling is one of many leisure activities in your life, not the primary one.
• Do not gamble under emotional stress: Avoid using gambling as a coping mechanism for anxiety, depression, grief, or financial pressure.
• Keep track of time and money: Use the cb99 reality check feature to monitor how long you have been playing and how much you have spent in each session.
• Never chase losses: Accepting a loss and walking away is always the right decision. The odds are designed so that chasing losses leads to further losses over time.