Privacy Policy
How cb99 Protects Your Personal Data

cb99 ("we", "us", "our", "the Platform") operates the online casino and sports betting website accessible at cb99.io. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by cb99. Please read the following carefully to understand our approach to your personal data and how we will treat it.

This policy applies to all players who access cb99 from Bangladesh and to all services offered on the platform, including account registration, casino games, sports betting, deposit and withdrawal transactions, customer support interactions, and promotional communications.

By creating an account on cb99 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the cb99 platform and contact our support team to request account closure.

cb99 collects personal data that is necessary to operate the platform, verify player identity, process financial transactions, and fulfil our responsible gaming commitments. The categories of personal data we may collect include:

2.1 Registration Data

When you create a cb99 account, we collect your full legal name, date of birth, residential address (city and district within Bangladesh), mobile phone number, and email address. This information is required to create and manage your account.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documentation and evidence of payment method ownership.

2.3 Financial Data

We collect transaction records relating to deposits and withdrawals processed through payment methods including bKash, Nagad, Rocket, Upay, and participating Bangladeshi banks. We do not store full payment account credentials — only the reference information necessary to process and reconcile transactions.

2.4 Usage and Gameplay Data

We automatically collect data about how you interact with the cb99 platform, including login timestamps, session durations, games accessed, bet amounts, game outcomes, and navigation patterns within the site. This data helps us improve platform performance and personalise your experience.

2.5 Device and Technical Data

We collect technical data about the device and internet connection you use to access cb99, including your IP address, browser type and version, operating system, device type, and screen resolution. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data

When you contact our support team via live chat or email, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution outcome. These records are kept to ensure quality of service and to handle any subsequent disputes.

cb99 collects personal data through several distinct channels, each of which serves a specific operational purpose:

• Direct collection: Information you provide directly when registering an account, submitting KYC documents, initiating payment transactions, or contacting support.
• Automated collection: Technical and usage data collected automatically as you navigate and interact with the cb99 website, via server logs, cookies, and similar tracking technologies.
• Payment processors: Transaction confirmation data received from mobile financial service providers (bKash, Nagad, Rocket, Upay) and Bangladeshi banking partners when processing deposits and withdrawals.
• Third-party game providers: Gameplay data shared by certified game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) relating to rounds played, outcomes, and bet values within their game environments.
• Fraud prevention and verification services: Where applicable, cb99 may use third-party identity verification and fraud screening services that supplement the information you provide directly.

The personal data collected by cb99 is used exclusively for the following purposes:

4.1 Account Management

Your registration data is used to create, maintain, and authenticate your cb99 account. This includes enabling you to log in, manage your profile, update your preferences, and communicate with our support team.

4.2 Identity Verification and Compliance

KYC data is used to verify your identity, confirm your age (minimum 21 years), and ensure that your use of the cb99 platform complies with applicable platform policies and responsible gaming standards.

4.3 Payment Processing

Financial data is used to process your deposit and withdrawal requests accurately and securely through your chosen payment method. Transaction records are retained to resolve any payment queries or disputes and to maintain accurate financial records.

4.4 Responsible Gaming

Gameplay data and session information are analysed to monitor for patterns associated with problem gambling behaviour. This data enables cb99 to enforce responsible gaming tools, including deposit limits, session reminders, and self-exclusion, in accordance with the player's own settings and cb99's duty of care obligations.

4.5 Platform Security and Fraud Prevention

Technical and usage data is used to detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, bot usage, and other prohibited conduct as defined in the cb99 Terms & Conditions.

4.6 Customer Support

Communications data is used by our support team to respond to your enquiries, resolve disputes, and maintain a record of the service provided to you.

4.7 Platform Improvement

Aggregated and anonymised usage data is used to analyse platform performance, identify technical issues, improve the user experience, and develop new features. This analysis does not identify individual players.

4.8 Marketing Communications

If you have opted in to receive promotional communications, we may use your email address and mobile number to send you information about new games, special offers, seasonal promotions, and platform updates. You may opt out of marketing communications at any time by contacting support or using the unsubscribe mechanism included in every marketing email.

cb99 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing required to fulfil the player account agreement, including account creation, payment processing, and access to platform services.
• Legal obligation: Processing required to comply with applicable obligations relating to identity verification, age confirmation, anti-money laundering standards, and responsible gaming requirements.
• Legitimate interests: Processing carried out in pursuit of cb99's legitimate business interests, including platform security, fraud prevention, and service quality improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing activities for which you have given explicit consent, including marketing communications and optional personalisation features. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

cb99 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited and necessary circumstances:

6.1 Service Providers

cb99 engages trusted third-party service providers who assist in operating the platform, including payment processing partners (bKash, Nagad, Rocket, Upay, participating Bangladeshi banks), identity verification services, game software providers, and cloud infrastructure operators. These providers are contractually required to process your data only as instructed by cb99 and to maintain appropriate data security measures.

6.2 Game Studios

When you play a game hosted by a third-party provider such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, or Ezugi, certain gameplay data is necessarily shared with that provider in order to operate the game. These providers maintain their own data protection standards as certified studios.

6.3 Legal and Regulatory Requirements

cb99 may disclose personal data where required by applicable law, court order, or at the request of law enforcement or regulatory authorities acting within their lawful authority. In such cases, we will disclose only the minimum data required to satisfy the legal obligation.

6.4 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of cb99's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy.

cb99 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your session, and analyse site usage. The following categories of cookies are used on the cb99 website:

You may control cookie settings through your browser preferences. Disabling strictly necessary cookies will impair your ability to log in and use the cb99 platform. Disabling functional or analytical cookies will not prevent you from accessing the platform but may reduce the quality of your experience.

cb99 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal obligations. The following general retention guidelines apply:

• Active account data: Retained for the duration of your active account relationship with cb99.
• KYC documents: Retained for a minimum of five years from the date of account closure, in accordance with anti-money laundering record-keeping standards.
• Transaction records: Financial transaction records are retained for a minimum of five years from the date of each transaction.
• Gameplay records: Individual gameplay logs are retained for up to three years from the date of activity for responsible gaming monitoring purposes.
• Support communications: Customer support records are retained for up to three years from the date of the last interaction.
• Marketing consent records: Records of consent and opt-out preferences are retained for the duration of the account relationship plus an additional two years.

When personal data is no longer required, cb99 will securely delete or anonymise it in accordance with best practice data disposal procedures.

As a cb99 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or at [email protected].

cb99 will respond to all rights requests within a reasonable timeframe and in any event within 30 days of receipt. Where a request is complex or numerous, the response period may be extended by a further 30 days, and you will be informed accordingly.

cb99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and the cb99 platform;
• Encrypted storage for sensitive personal data and KYC documentation held on our servers;
• Access controls that restrict access to personal data to authorised cb99 personnel on a strictly need-to-know basis;
• Intrusion detection and prevention systems monitoring platform infrastructure for suspicious activity around the clock;
• Regular security audits and penetration testing to identify and remediate potential vulnerabilities;
• Secure payment channels that process financial transactions without storing full payment credentials on cb99 servers.

Despite these measures, no internet-based system can guarantee absolute security. In the unlikely event of a data breach that poses a material risk to your rights and interests, cb99 will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

You also have a role to play in keeping your account secure. We strongly recommend using a unique, strong password for your cb99 account, not sharing your login credentials with anyone, and logging out of your account when using shared or public devices.

The cb99 platform is strictly for adults aged 21 years and above. cb99 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step of the account registration and KYC process, and cb99 reserves the right to request documentary proof of age at any time.

If cb99 becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all associated personal data will be deleted from our systems, and any funds held in the account will be handled in accordance with applicable platform policies.

cb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform features, legal obligations, or regulatory requirements. When we make material changes, we will notify registered players by email and/or by posting a prominent notice on the cb99 website prior to the changes taking effect.

The effective date of the current version of this Privacy Policy is stated at the top of the document. We encourage you to review this page periodically so that you remain informed about how cb99 is protecting your personal data. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

If you have any concerns about any amendments to this Privacy Policy, please contact our support team before the effective date of the changes. If you do not accept the revised policy, you should discontinue use of the platform and request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cb99 handles your personal data, please do not hesitate to get in touch with our dedicated support team:

• Live Chat: Available 24/7 directly through the cb99 platform, Bangladesh Standard Time (UTC+6)
• Email: [email protected] (plain text — not a clickable link)

All privacy-related enquiries are treated with the highest level of confidentiality. cb99 commits to acknowledging privacy requests within 24 hours and to resolving them within 30 days, or sooner where the nature of the request permits.

If you are not satisfied with cb99's handling of your privacy concern after raising it with our support team, you may seek further assistance through appropriate consumer protection channels available to you as a player in Bangladesh.