cb99 Frequently Asked Questions
Everything Bangladesh players need to know about cb99 — from opening an account and depositing via bKash or Nagad, to cricket betting markets, bonus terms, security, and responsible gaming tools.
This page answers the most common questions asked by cb99 players across Bangladesh — covering everything from account registration and identity verification to BDT deposits via bKash, Nagad and Rocket, cricket betting rules, bonus terms, and how to use cb99's responsible gaming tools. If your question is not answered here, our 24/7 English-language support team is always ready to help.
Easy Registration
Open a cb99 account in under three minutes with straightforward KYC verification.
bKash & Nagad
Instant BDT deposits and withdrawals via Bangladesh's most popular mobile wallets.
Cricket Betting
Full BPL, IPL, and T20 World Cup coverage with dozens of markets per match.
Bonuses Explained
Clear, plain-English breakdowns of welcome bonuses and wagering requirements.
256-bit SSL Security
Every page and transaction protected with enterprise-grade encryption.
Responsible Gaming
Deposit limits, self-exclusion, and 24/7 support to keep play safe and fun.
Account & Registration
QHow do I create a cb99 account in Bangladesh?
Creating a cb99 account takes under three minutes. Visit the cb99 website, click the registration link, and fill in your username, email address, password, and mobile number. You will need to confirm your mobile number via a one-time code. Once your basic details are submitted, your account is active and you can make your first deposit via bKash, Nagad, or Rocket.
QWhat is the minimum age to play on cb99?
The minimum age to register and play on cb99 is 21 years old. This applies to all services including casino games, sports betting, live dealer tables, and promotional participation. cb99 enforces strict age verification — all players must submit a valid government-issued ID such as a Bangladesh NID, passport, or driving licence before their account is fully activated.
QWhat documents do I need to verify my cb99 account?
cb99 requires a government-issued photo ID and proof of address to complete account verification (KYC). Accepted ID documents include a Bangladesh National Identity Card (NID), passport, or driving licence. For address verification, a recent utility bill, bank statement, or official government letter dated within the last three months is acceptable. Verification is typically completed within 24 hours of document submission.
QI forgot my cb99 password — how do I reset it?
To reset your cb99 password, click the "Forgot Password" link on the login page and enter your registered email address. cb99 will send you a password reset link within a few minutes. If you do not receive the email, check your spam folder. If you still cannot access your account, contact the cb99 support team via live chat and they will assist you through identity verification.
QCan I close my cb99 account permanently?
Yes, you can request permanent account closure at any time by contacting the cb99 support team at [email protected]. Before closure, any remaining account balance will be withdrawn to your registered payment method. If account closure is related to problem gambling concerns, cb99 can also arrange a self-exclusion instead, which is reversible for medium-term exclusions. Permanent account closure is irreversible.
Deposits & Withdrawals
QHow do I deposit money on cb99 using bKash?
To deposit via bKash on cb99, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳500), confirm the transaction in your bKash app using your PIN, and the funds will appear in your cb99 account within minutes. Make sure you are sending to the official cb99 bKash merchant number shown on the deposit page.
QHow long does a Nagad deposit take on cb99?
Nagad deposits on cb99 are processed instantly in the vast majority of cases — funds typically appear in your account balance within one to three minutes of completing the transaction in your Nagad app. During peak hours or system maintenance windows, processing can take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact cb99 support with your Nagad transaction ID.
QWhat is the minimum deposit and minimum withdrawal amount on cb99?
The minimum deposit on cb99 is ৳500 for all supported methods including bKash, Nagad, Rocket, and Upay. The minimum withdrawal is ৳1,000 for mobile wallets and ৳2,000 for bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, and other Bangladeshi banks. Withdrawals to mobile wallets are typically processed within 30 minutes to two hours; bank transfers take one to three business days.
QDoes cb99 charge any fees on deposits or withdrawals?
cb99 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges as per their published fee schedules. cb99 recommends checking your mobile wallet provider's fee policy before making large transactions to avoid unexpected deductions on the sender's side.
QCan I use Rocket (Dutch-Bangla Bank) to deposit on cb99?
Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported deposit and withdrawal method on cb99. The process is identical to bKash and Nagad — select Rocket in the payment section, enter the amount, and complete the transfer via your Rocket app or USSD code. Rocket deposits are processed instantly, and Rocket withdrawals typically arrive within one to two hours of the request being approved.
Games & Gameplay
QHow do I place a bet on a BPL cricket match on cb99?
To bet on a BPL (Bangladesh Premier League) match on cb99, navigate to the Cricket section from the main menu. Select the BPL tournament, choose the match you want to bet on, and browse the available markets — including match winner, top batsman, total runs, and live in-play options. Select your market, enter your stake in BDT, and confirm the bet. cb99 also covers IPL, T20 World Cup, and Bangladesh Tigers international matches.
QWhat types of casino games are available on cb99?
cb99 offers over 500 casino games across multiple categories including online slots (with Megaways and Monster Plinko variants), live dealer tables (baccarat, roulette, blackjack, and andar bahar), virtual table games, instant-win titles, and crash games. Games are supplied by world-leading studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
QIs cb99 fair? How do I know the games are not rigged?
cb99 exclusively partners with game studios that use certified Random Number Generator (RNG) technology, meaning every spin, card draw, and dice roll is statistically independent and unpredictable. All games on the platform carry fair play certification from their respective providers. cb99 also operates with 256-bit SSL encryption and conducts regular security audits to maintain platform integrity.
QCan I play cb99 games on my mobile phone?
Yes, the entire cb99 platform is fully optimised for mobile play on both Android and iOS devices. No app download is required — the mobile site loads directly in your phone's browser and provides the same full game library, deposit and withdrawal tools, and account management features as the desktop version. The interface automatically adapts to your screen size for a smooth experience on any device.
QWhat does RTP mean and how does it affect my gameplay on cb99?
RTP stands for Return to Player and represents the theoretical percentage of total wagers a game pays back to players over a very large number of rounds. For example, a slot with 96% RTP will, on average, return ৳96 for every ৳100 wagered over millions of spins. RTP is a long-run statistical average — it does not predict short-term results. cb99 games typically carry RTPs ranging from 94% to 98% depending on the title and studio.
Bonuses & Promotions
QWhat welcome bonus does cb99 offer to new players?
cb99 offers a welcome bonus to newly registered players who make their first qualifying deposit. The bonus structure and percentage are displayed on the promotions page at the time of registration. All welcome bonuses at cb99 are subject to wagering requirements — this means the bonus amount must be played through a specified number of times before any winnings derived from it can be withdrawn. Full terms are available in the promotions section.
QWhat are wagering requirements and how do they work on cb99?
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet a bonus amount before you can withdraw winnings earned from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. cb99 states wagering requirements clearly for every promotion — always read the bonus terms before opting in.
QDo cb99 bonuses expire if I do not use them?
Yes, cb99 bonuses carry an expiry period, which varies by promotion type. Most welcome and deposit match bonuses must have their wagering requirements completed within 7 to 30 days of the bonus being credited to your account. If the wagering requirement is not met within the stated period, the bonus and any associated winnings are forfeited. The expiry date for each active bonus is displayed in your account's bonus section.
QDoes cb99 have a loyalty or VIP rewards programme?
cb99 operates an ongoing loyalty programme that rewards regular players with points for every qualifying wager placed on the platform. Accumulated loyalty points can be exchanged for bonus credits, free spins, or other rewards. High-volume players may be invited to the cb99 VIP tier, which offers enhanced benefits including higher withdrawal limits, dedicated account management, faster processing times, and exclusive promotions tailored to BDT transactions.
QCan I use a bonus on cricket betting as well as casino games at cb99?
Whether a cb99 bonus applies to sports betting markets (including cricket) or exclusively to casino games depends on the specific promotion's terms. Some bonuses are casino-only, some are sports-only, and some are cross-platform. The eligible game categories are always listed in the bonus terms. As a general guide, welcome deposit bonuses at cb99 typically cover both slots and selected live dealer games, while cricket-specific promotions apply solely to sports wagering.
Safety & Responsible Gaming
QIs cb99 safe and legal for players in Bangladesh?
cb99 operates as a secure online platform with 256-bit SSL encryption protecting all data transmissions and financial transactions. The platform is built for the Bangladesh market and processes all payments in BDT via locally trusted methods including bKash, Nagad, and Rocket. cb99 does not make specific claims about local licensing — players are responsible for understanding the gambling regulations applicable in their jurisdiction before playing.
QHow does cb99 protect my personal and financial data?
cb99 protects all user data using 256-bit SSL encryption on every page and transaction. Personal information is stored on secure, access-controlled servers and is never sold or shared with unauthorised third parties. Financial data for bKash, Nagad, and bank transactions is processed through encrypted payment gateways. cb99's full data handling practices are described in the Privacy Policy, which is available on the website.
QWhat responsible gaming tools does cb99 provide?
cb99 provides a full suite of responsible gaming tools including deposit limits (daily, weekly, or monthly caps in BDT), loss limits, session time limits, reality check reminders, temporary time-out periods (24 hours to 6 weeks), and permanent self-exclusion. All tools can be activated immediately by contacting the cb99 support team via live chat or at [email protected]. There are no fees or waiting periods for activating any restriction.
QHow do I self-exclude from cb99?
To self-exclude from cb99, contact the support team via live chat on the platform or send an email to [email protected] stating your registered username and the exclusion period you require (options range from 3 months to permanent). Self-exclusion takes effect immediately upon confirmation. During the exclusion period, your account is fully suspended and all marketing communications are stopped. Visit the Responsible Gaming page for full details.
QHow do I contact cb99 customer support?
cb99 customer support is available 24 hours a day, 7 days a week in English, operating on Bangladesh Standard Time (UTC+6). You can reach the team via live chat directly on the cb99 platform for the fastest response, or by emailing [email protected] for non-urgent enquiries. Support covers account issues, payment queries, bonus questions, responsible gaming requests, and general platform assistance.
Need immediate support with responsible gaming?
Our dedicated support team can apply deposit limits, time-outs, or self-exclusion to your account instantly — 24 hours a day, 7 days a week. Email [email protected] or use the live chat feature on the cb99 platform. Response time is typically under 5 minutes via live chat.
Ready to Play on cb99?
Now that your questions are answered, explore the full cb99 platform — from cricket betting markets and premium slots to live dealer tables and instant BDT transactions via bKash and Nagad.